Juta33 is committed to protecting the personal data of every player. This Privacy Policy explains exactly what we collect, how we use it, and the rights you hold over your own information.
Six core privacy principles that guide how we handle every piece of information you share with us on the Juta33 platform.
All personal data — including payment details, identity documents, and account credentials — is stored using AES-256 encryption and protected by enterprise-grade security infrastructure.
Juta33 does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. Your data is used solely to operate and improve the platform.
You may request access to, correction of, or deletion of your personal data at any time by contacting our support team. We respond to data requests within a reasonable timeframe.
We only collect the personal data that is strictly necessary to provide our services, comply with licensing obligations, and meet anti-money-laundering regulatory requirements.
Juta33 uses cookies for platform functionality and analytics only. We do not deploy cross-site tracking for advertising. Cookie preferences can be managed from your browser settings.
Promotional communications are strictly opt-in. You may unsubscribe from marketing emails or SMS at any time via your account settings or by contacting our support team directly.
This Privacy Policy (the "Policy") is published by Juta33 (the "Company", "we", "us", or "our") and applies to all personal data collected through the Juta33 website, mobile applications, and all related gaming and betting services (collectively, the "Platform"). It describes how Juta33 collects, processes, stores, shares, and protects the personal information of players and visitors (collectively, "you" or "Data Subject").
Juta33 is committed to handling personal data responsibly and in accordance with applicable data protection principles under international best practice, including the principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.
By registering an account on the Platform, depositing funds, or otherwise using our Services, you acknowledge that you have read and understood this Policy and consent to the data processing activities described herein. This Policy should be read alongside our Terms & Conditions.
ℹ️ Malaysian players: Juta33 acknowledges Malaysia's Personal Data Protection Act 2010 (PDPA) as a relevant reference framework for personal data protection standards. While Juta33 operates internationally, we strive to align our data practices with the PDPA's core principles of consent, purpose limitation, and data security.
The following terms carry the meanings given below throughout this Policy:
Juta33 collects the following categories of personal data in connection with the operation of the Platform and the provision of our Services:
When you create a Juta33 account, we collect your chosen username, email address, date of birth, country of residence (Malaysia or otherwise), preferred currency, and any additional optional profile information you choose to provide.
To fulfil our licensing and anti-money-laundering obligations, we collect copies of government-issued identity documents (e.g., Malaysian MyKad, Driver's Licence, or Passport), proof of residential address (e.g., TNB utility bill, CIMB or Maybank bank statement), and selfie photographs with identity documents. This data is processed solely for verification and compliance purposes.
We collect records of your deposits, withdrawals, transaction history, and the payment methods used — including e-wallet identifiers (Touch 'n Go, Boost, GrabPay), bank account details for FPX/DuitNow transactions, and cryptocurrency wallet addresses. Full payment card numbers are never stored on our servers; card processing is handled by certified third-party payment processors.
We log all gaming activity including game sessions, bet amounts, wager outcomes, betting patterns, and bonus usage. This data is used for platform integrity monitoring, responsible gambling oversight, and service improvement.
We collect your IP address, device type, operating system, browser type and version, time zone, referring URLs, and session identifiers. This data is used for security monitoring, fraud prevention, and platform performance analysis.
We retain records of communications between you and the Juta33 support team, including live chat transcripts, email correspondence, and any submitted support tickets. These records are retained for quality assurance and dispute resolution purposes.
Juta33 collects personal data through the following means:
Juta33 processes personal data only where a valid legal basis exists. The table below summarises the primary processing activities and their legal basis:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| Identity verification (KYC) | Legal obligation / Legitimate interest |
| Payment processing and transaction records | Performance of contract / Legal obligation |
| Fraud prevention and security monitoring | Legitimate interest |
| Responsible gambling monitoring | Legal obligation / Legitimate interest |
| Customer support and dispute resolution | Performance of contract / Legitimate interest |
| Platform analytics and improvement | Legitimate interest |
| Promotional communications (opt-in) | Consent |
| Regulatory reporting and compliance | Legal obligation |
✅ Where Juta33 relies on consent as the legal basis for processing (e.g., marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing. See Section 10 for details on how to exercise your rights.
Juta33 does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual safeguards:
To process deposits and withdrawals, we share relevant transaction data with payment providers including Touch 'n Go, Boost, GrabPay, DuitNow/FPX banking partners (Maybank, CIMB, Public Bank, Hong Leong Bank), and cryptocurrency network operators. These providers receive only the minimum data necessary to process your transaction.
KYC documents submitted by you may be processed by a certified third-party identity verification service. These providers act as Data Processors under contract with Juta33 and are prohibited from using your data for any purpose other than verification.
Juta33 may be legally required to disclose personal data to regulatory bodies, financial intelligence units, or law enforcement authorities where required by applicable law — including anti-money-laundering regulations and gambling licensing obligations. We will notify affected players of such disclosures where legally permitted to do so.
We engage third-party service providers for platform hosting, analytics, fraud detection, customer support tooling, and email communications. All such providers are bound by data processing agreements that restrict their use of your data to the purposes for which it was shared.
In the event of a merger, acquisition, or sale of all or part of Juta33's business assets, personal data held by Juta33 may be transferred to the acquiring entity. In such circumstances, Juta33 will notify affected players via their registered email address and the Privacy Policy will be updated to reflect any changes in Data Controller identity.
ℹ️ Juta33 requires all third-party Data Processors to implement appropriate technical and organisational security measures equivalent to those maintained by Juta33 itself. Data sharing agreements are reviewed periodically.
Juta33 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account + 5 years post-closure |
| KYC identity documents | Duration of account + 5 years post-closure (AML obligation) |
| Financial transaction records | 7 years from transaction date (regulatory requirement) |
| Gameplay and betting logs | 3 years from date of activity |
| Support communications | 3 years from date of interaction |
| Technical / device logs | 12 months rolling |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with any identifiable individual. Where deletion is not technically feasible (e.g., data held in backup archives), Juta33 will isolate the data from further active processing until deletion is possible.
Juta33 implements a comprehensive suite of technical and organisational security measures designed to protect personal data against unauthorised access, loss, destruction, alteration, or disclosure. Key security measures include:
⚠️ Despite the measures above, no online platform can guarantee absolute security. You are responsible for keeping your Juta33 login credentials confidential. If you suspect that your account has been compromised, contact our support team immediately via in-account live chat.
Juta33 uses cookies and similar technologies to enable core platform functionality, maintain your logged-in session, and collect anonymised usage analytics. We do not use third-party advertising cookies or cross-site tracking technologies.
| Cookie Type | Purpose | Can be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens | No — essential for Platform function |
| Functional | Remembering preferences (language, currency display, game settings) | Yes — via browser settings |
| Analytics | Anonymised usage data to understand feature adoption and platform performance | Yes — via browser settings |
You may adjust cookie preferences through your browser settings at any time. Disabling strictly necessary cookies will impair your ability to use the Platform. Disabling functional or analytics cookies will not affect your ability to access games or place bets but may result in a less personalised experience.
As a Data Subject, you hold the following rights in relation to your personal data held by Juta33. To exercise any of these rights, contact our support team via in-account live chat or the email address in Section 15. Juta33 will respond to all data rights requests within a reasonable timeframe, and no later than 30 calendar days of receipt.
Request a copy of the personal data Juta33 holds about you, together with information about how it is processed.
Request correction of inaccurate or incomplete personal data held about you. Some corrections require re-verification.
Request deletion of your personal data where it is no longer necessary, subject to legal retention obligations (e.g., AML requirements mandate retention for up to 7 years).
Request that we limit the processing of your personal data in specific circumstances, such as while a dispute is under investigation.
Request a structured, machine-readable copy of the personal data you provided to us, to be transferred to another service provider.
Object to our processing of your personal data for direct marketing purposes or where we rely on legitimate interest as the legal basis.
To unsubscribe from promotional emails or SMS communications, use the unsubscribe link included in any marketing message, or update your notification preferences in your Juta33 account settings. Please allow up to 5 business days for opt-out requests to take full effect across all communication channels.
The Juta33 Platform is strictly for individuals aged 21 years and above. We do not knowingly collect, process, or retain personal data from any person under the age of 21. If Juta33 becomes aware that personal data has been collected from an individual under 21, that Account will be immediately closed, all related data will be securely deleted, and any deposited funds will be returned to the payment source after deducting any bonus amounts claimed.
Parents or guardians who have reason to believe that a minor has accessed the Juta33 Platform should contact our support team immediately via live chat. We take underage access very seriously and will act promptly on any such notification. Juta33 recommends that parents and guardians use parental control software to restrict minors' access to online gambling sites.
⚠️ 21+ Only. If you are under 21 years of age, you must not register, access, or use the Juta33 Platform under any circumstances.
Juta33 operates as an international platform. Your personal data may be stored or processed in countries outside Malaysia, including the jurisdiction in which Juta33 holds its international gaming licence. Where personal data is transferred internationally, Juta33 ensures that appropriate safeguards are in place, such as:
Malaysian players should be aware that data protection laws outside Malaysia may differ from those provided under the Personal Data Protection Act 2010 (PDPA). By using the Juta33 Platform, you acknowledge and consent to such international data transfers subject to the safeguards described above.
The Juta33 Platform may contain references to third-party payment providers and services (such as Touch 'n Go, Boost, Maybank, CIMB, or cryptocurrency networks). Once you navigate away from the Juta33 Platform to a third-party site or service, this Privacy Policy no longer applies. Juta33 is not responsible for the privacy practices of third-party services.
We encourage you to review the privacy policies of any third-party services you use in connection with your Juta33 account — particularly your chosen payment provider — to understand how they handle your personal information.
Juta33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we provide. When material changes are made, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify active players via their registered email address.
Your continued use of the Juta33 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the changes, you may close your account by contacting our support team.
✅ We recommend reviewing this Privacy Policy periodically. The current version is always accessible at juta33.cam/privacy-policy and the "Last Updated" date at the top of the page confirms its currency.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the Juta33 Data Privacy team through the following channel:
Juta33 will acknowledge all formal privacy requests within 5 business days and provide a substantive response within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason.
For further information about our commitment to player safety and responsible gambling, please visit our Responsible Gambling page.
Half a million Malaysian players trust Juta33 with their data and their bets. Secure infrastructure, fair games, and 24/7 support — all in one platform. For players aged 21 and above only.